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Dreamhost Accidentally Bills Everyone!

Filed Under News on 2008-01-15, 10:55

Dreamhost, one web hosting company I use for non-mission critical websites, really screwed up this time. In an attempt to collect on all the bills that were due by the end of 2007, an automated billing script was run. The only problem was this script was run as if it was 2008-12-31, NOT 2007-12-31. Of course this meant everyone who had not prepaid their account an extra year received an email regarding a bill not due until 2009. Not a big deal, right? Just delete the email and ignore the mistake. The problem is that Dreamhost’s automated billing system automatically charged cards that were on file for the accounts. They assure everyone that they are going through and making things right by cancelling these charges but no word yet on whether or not they’ll cover bank fees for those unlucky ones that had their account overdrawn.

Dreamhost blog post

UPDATE: Just got an email from Dreamhost:

Hi Ed!

Ack. Through a COMPLETE bumbling on our part, we’ve accidentally attempted
to charge you for the ENTIRE year of 2008 (and probably 2009!) ALREADY
(it was all due to a fat finger)!

We’re really really realllly embarassed about this, but you have nothing
to worry about. Please ignore any confusing billing messages you may have
received recently; we’ve already removed all those bum future charges on
your account and already refunded the $313.85 charge on your
credit card.

You should get the money back on almost immediately, within a day or
two max, and there’s no need to contact your credit card company or bank
for the refund.

Thank you very very much for your patience with this.. we PROMISE
this won’t happen again. There’s no need to reply to this message unless
of course you have any other questions at all!

Sincerely,
The Foolish DreamHost Billing Team!

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